Arthouse Mortgages is committed to protecting your privacy and handling your personal data in a transparent and secure way. This Privacy Policy explains how we collect, use and protect your information when you use our website or contact us.

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Who we are:

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Arthouse Mortgages is operated by Richard Smith.

Contact details
Richard Smith
Email: rsmith@arthousemortgages.co.uk
Telephone: +44 (0) 7495 740 975

Arthouse Mortgages is the data controller responsible for your personal data.
 

What information we collect:

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We may collect and process the following information:

• Your name, email address and telephone number

• Information you provide via enquiry forms or direct contact

• Information relating to mortgage enquiries, where voluntarily provided

• Technical data such as IP address, browser type and device information

• Usage data about how you interact with our website

We do not knowingly collect data relating to children.
 

How we use your information:
 

We use your personal data to:

• Respond to enquiries and requests for information

• Provide mortgage advice and related services

• Communicate with you about our services

• Improve our website and user experience

• Meet legal and regulatory obligations

We will only use your data where we have a lawful basis to do so.
 

Lawful basis for processing:
 

Under UK data protection law, we rely on the following lawful bases:

• Your consent, where you have actively provided information

• Performance of a contract or steps taken at your request

• Compliance with legal or regulatory obligations

• Legitimate interests, where these are not overridden by your rights
   

Sharing your information:
 

We do not sell your personal data.

We may share information with:

• Lenders, insurers or professional advisers where necessary to progress an enquiry

• Service providers who support our website and systems

• Regulators or authorities where required by law

All third parties are required to handle your data securely and in line with data protection law.
 

How long we keep your data:
 

We only retain personal data for as long as necessary for the purposes it was collected, including regulatory and legal requirements. When data is no longer required, it is securely deleted.

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Your data protection rights:
 

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request erasure of your data in certain circumstances

• Object to or restrict processing

• Request data portability

• Withdraw consent at any time where consent is relied upon

To exercise your rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office.

 

Data security:
 

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.

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Changes to this policy:

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We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Last updated: 24th January 2026

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